Tuesday, November 11, 2025

Leadership Thought: The Four Words Every Team Needs to Hear from Its Leader

Dear Friends,

Those who receive my daily Leadership Thoughts know how much I appreciate the wisdom of author and teacher John Maxwell. Next to the Bible, there is no one who has so impacted and influenced my life as he has. Through his books, he has now written over 100 of them and his online teaching, John, continues to be my favorite mentor.

I frequently transcribe his messages,  hopefully extracting leadership lessons that will improve my own personal leadership.

John is also a pastor who frequently preaches in his home church in West Palm Beach, Florida, and I transcribed this recent message on "Becoming a Transformational Leader." It was one of the most memorable messages I have heard  on the subject of Christ minded leadership, and  I would like to share a part of his message with you. 

Much of what I  share will be John's own words, and I trust that his words will be as transformative for you as they were for me.

One of the greatest mistakes leaders make is assuming the team is completely on board with their leadership. He refers to this as the "assumption mess up." which is the gap between what a leader assumes to be true and what is really true,

As the late businessman and writer Max De Pree comments "the responsibility of a leader is "to define reality." Often times leaders think they know the mind and heart of their workers, and this is one of a leader's greatest "mess-ups."   Leaders mistakenly  think they know how their people feel about them and their leadership when in reality this is seldom true.

Maxwell mentions a large survey conducted among  leaders on strengthening team leadership. The majority of leaders felt that the way to improve one's leadership is by making better use of technology and finances. However, workers  responded that leadership improvement best  comes with greater development of the leaders' "emotional intelligence" -by answering such  questions as  "where are you taking me," and "how are you treating me."  Consciously or unconsciously, workers want to know if they are truly valued, and if they can trust their leader to help them and care for them.

Maxwell states that leadership does not depend on popularity polls, but on respect that is earned on difficult ground.  Workers today are looking for leaders who value them, inspire them and empower them. When people are hired, they are hired by the company, but when they leave, they most often leave the leader and not the company. The late great basketball coach John Wooden reminds us that "it's wonderful when the coach believes in his players, but it is a greater thing when the players  believe in the coach.” If a worker doesn't feel loved and valued, inspired and empowered, he/she will soon be looking for a  leader who will provide these qualities. 

Maya Angelou is right when she states that "People will forget what you said, but they will never forget how they made you feel." 

Maxwell states there are four important words that every leader needs to continually express to his team if he wants them to feel valued, and they are: "You matter to me.'". Maxwell states, "I put a 10 on the forehead of every worker, and I tell them that the only way that the 10 can ever be removed is if they remove it themselves."

Yes, it is a wonderful thing when the worker believes in their leader, but it is even more wonderful when the leader believes in his people. And how does a leader show he believes in his people? The leader does so by constantly showing appreciation for those working for him. Maxwell says "when you have shown appreciation to the worker, then double it.”

Good words to remember from the lips of a leader who knows a lot about leadership. To be continued. 

Yours in faith and friendship

Tom

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