Tuesday, February 23, 2021

Leadership Thought: Are You Friendly, or Do You Want to Be My Friend? (A Lesson in Church Greeting)

Dear Friend,

“Thank you for being the face of our church and the warmth people feel as they walk through the door...” These were the words that our church secretary shares in sending out her weekly greeter reminder. And they were the same words I used in addressing potential greeters this past Sunday. I had invited them to meet with me to learn more about what was involved in being a church greeter.

They were special people, invited to meet with me because they were genuinely warm and friendly, the qualities we look for in church greeters. They were the kind of people who would make anyone walking through the church doors feel welcome and special.

We are not looking for just another warm, breathing body to stand and greet those who pass through the doors. Because we know that “first impressions are often lasting impressions,” we want the kind of people who are not just friendly, but who really want to be your friend.

I asked those in the class to remember what it was like the first time they visited a church. The words, nervous, anxious, apprehensive were  expressed. Then we talked about how a greeter can help dispel those feelings.

And then one of our present greeters who I had invited to attend, surprised me by addressing the group. Speaking directly to one of those prospective greeters, he said, “I am here because you made me feel so welcome when I first attended services here.” He went on to relate how this past summer he and his wife had decided to attend church for the first time in many years. Not knowing what to expect, they were anxious about coming. 

Their anxiety level turned up a notch when they recognized their formal attire was drastically inconsistent with the casual dress of those in attendance at our outdoor services.  Embarrassed, they turned and started to walk away. Unbeknownst to me, it was of our members whom I had invited to the meeting because I thought she had greeter potential, who had spotted this couple, engaged them in conversation, and made them feel so welcome they decided to stay. I am happy to say that a few months later this couple was baptized in one of our outdoor services, and now they are among our most active members, and one of their ministries, you guessed it, is the ministry of greeting.

In a recent zoom call, a friend of mine who was a disguised church consultant told of a visit to a church he was evaluating. He was met by a man named Bob who not knowing him and his ’secret’ mission, reached out and overwhelmed him with his greeting. He was what I would call an “over welcomer,” one who was on his campaign trail to enlist a new member. Later that day at a restaurant, the consultant was recognized by the same man who had earlier greeted him, and he came over to his table, pressed a small cross into his hands and told him how glad he was to see him once again.

The consultant was impressed until he visited the church a second time and the man went through the same eager, obsessively enthusiastic  greeting, but he had no idea it was the same church consultant who had visited the church a month before. My consultant friend said, he was friendly, but was he a friend, probably not.

What would people say about your church if you were the first person they met as they walked through the doors. Would they see you as just friendly or would they classify you as their friend?

A real friend is the one who cares enough to really get to know you. He/she is the kind of person who takes time to recognize you are more than just another name. A true friend is the one who cares so much about you that when they recognize you are uncomfortable, is sensitive enough to do what it takes to ease your discomfort.  A real friend is the one says, I will pray for you, and does.  A real friend will not just say he cares about you but will show you that he cares about you. They will be there for you, believe in you, and stand with you no matter what.

The  difference between the person who is just friendly but not a friend is that the friend will show up on your doorstep when you are in a crisis. These are the kind of people who you never have to wonder if they will ever forget  your name.

At New Monmouth we are not looking for “friendly” when we look for greeters. Anyone can be friendly, but the real question is will they become our friends?

Yours in faith and friendship,

Tom

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