Thursday, February 15, 2024

Leadership Thought: Principles for Dealing with Difficult Conversations: Add, Affirm and Agree

Dear Friends, 

Matt Agresti is a friend and a local pastor who shared an insightful formula for getting along with those with whom you might normally disagree.

He imagines having a difficult conversation around the table in the presence of an "Uncle Fred," the person who always seeks to steer the course of conversations in polarizing and uncomfortable directions.

His recommendation was to keep in mind  a "Triple A" perspective as you engage your 'Fred' in potentially divisive and unproductive conversations. 

Always try to keep three things in mind when you face such conversations: "Add, "Agree," and "Affirm." Doing these three things will go a long way in preventing relational erosion that will sabotage any possibility of  meaningful discussions.

Add  Ask yourself how I can add something to the conversation that will make it better and more positive and productive.  What can I say that will enhance our conversation and keep it on track and moving in a positive direction? What can I do to add value to the person with whom I know I may disagree? How can I embrace him and show him respect without necessarily affirming his views or position? How can I be a more nonjudgmental listener who tries to understand his perspective?

When you add value to someone you make them better. When you genuinely value someone, you will find ways to be present with them, believe in them and encourage them. 

Agree  Search for areas of agreement. Even if it is only a small area of agreement, embrace it. Finding common ground is an important place to begin a difficult conversation.  It is much more productive to begin searching for areas of agreement than concentrating on areas of disagreement that will only move the conversation in a contentious direction.

Affirm  Find those areas that you can affirm. Affirm and express appreciation for the way the person is handling his emotions, expressing thoughtfulness, showing wisdom, or listening intently. Congratulate the person for challenging your perspective and helping you to more clearly see and understand his point of view. Treat the person like a new friend and demonstrate that you respect and care for him, even if you don't necessarily agree with his position.

Always remember that "a friend loves at all times" (Proverbs 17:17), and don't lose sight of the significance of that verse. No matter how draining or difficult the conversation may be, it's better to lose an argument than to lose a friend.

A lawyer friend of mine recently told me  of a judge who said the best decision that can be rendered in the courtroom is one that leaves both parties feeling a little unhappy. What he was saying was that compromise  may not always be most satisfying for those involved, but at least both parties derive something positive from the judgment.

Always remember your goal is not to win an argument but to build and strengthen a relationship. 

Yours and faith and friendship

Tom

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